Welcome to the StayPro Help Centre

On-boarding process

What is the on-boarding preparation?

Can I store personal belongings in the property?

What is classified as an entire place?

What is the cleaning fee?

What is the matching process?

Guest check-ins

What is a contactless check-in?

What conditions do guests need to meet before checking in?

Can I see the check-in history?

How is the cleaning fee calculated?

General questions

What is a short-term rental?

Why choose StayPro Hosting?

Is short-term rental management right for you?

Is there a minimum management duration?

Other questions

What features does a StayPro user account support?

What is long-term rental mode and flexible mode?

What is short-term rental arbitrage management?

In which cities is the StayPro service available?

How do I get reimbursed for maintenance?

Property Management

Accommodation inspection

Accommodation maintenance

Online user account

Long-term rental mode

Flexible mode

Property video reports

Transparent maintenance reports

Transparent expense reports

Guest screening

Housekeeper background checks

At your service

Client support

Account set-up

Item rental options

Tailored guest key solution

Amenities supply options

StayPro guarantee

No fixed-term contracts

Unlimited client consultation

Marketing optimization

Airbnb marketing

Multi-channel marketing

Virtual reality home tour

Dynamic rate-setting

Professional home photos & custom copywriting

Guest experience

Professional cleaning

Contactless check-in

Guest check-in & check-out assistance

24/7 virtual frontdesk

VR reference model

Privacy Policy

Terms of Service